Help & Support
Frequently Asked Questions
1) I didn't receive the OTP. What should I do?
Confirm the phone number. Wait 60 seconds and tap Resend OTP. If it still fails, choose Topic → Account login/OTP on the contact form and share your number and timestamp.
2) Aadhaar scan is failing -how do I proceed?
Use manual entry for Aadhaar. Upload PAN as a supporting document. Continue onboarding; our team will verify in the background and update you if anything is needed.
3) I linked my Bank/UPI-why don't I see payouts?
Bank/UPI linking is pre-validation only during onboarding. No settlements occur until bookings go live and you accept the Payments Terms. You'll receive an in-app/email alert before payouts are enabled.
4) My photos/menus/portfolio won't upload. How can I fix it?
Max file size 250 MB; accepted: JPG/PNG/PDF. Remove special characters from filenames. Check your connection; try one file at a time.
5) How do I edit services, pricing, or travel radius after submission?
Go to Dashboard → Profile/Services/Pricing and update fields directly. Changes save instantly as catalog-only (no live bookings yet). For category changes not listed, choose Topic → Profile & Services and request an addition.
Contact Support
Need additional help? Our support team is here to assist you.
Email: support@kandalatech.com
WhatsApp: +91 99999 99999
Phone (IST): +91 80 1234 5678 (Mon-Sat)
Postal: Kandala Tech Solutions LLP, Badangpet, Hyderabad, Telangana, India
Hours (IST): Mon-Fri 9:00-18:00 | Sat 10:00-16:00 | Sun closed
Typical first response: under 6 business hours for email/chat