Frequently Asked Questions

Find answers to common questions about KaaryaConnect

1. How do I create a provider account?

Click Join as Provider in the top nav. Sign in with your phone (OTP) and set a 4-digit PIN. Complete Basic Info → Service Profile → Cities/Travel → Pricing (catalog-only) → Media/Portfolio. Optional: add PAN and Bank/UPI for pre-validation (no settlements yet).

2. Are bookings and payments live right now?

No. We're onboarding providers and publishing catalogs only. Your prices/discounts are display-only. When bookings launch, you'll accept separate Marketplace & Payments Terms.

3. What payment methods will be supported at go-live?

Planned: UPI, Net Banking, Credit/Debit Cards, and major wallets via our payment partners. Until go-live: no charges or payouts occur on the platform.

4. Can I cancel or reschedule bookings?

Applies after go-live only. Each provider must publish a clear cancellation/reschedule policy in their listing. If none is provided, a KaaryaConnect default policy will apply at launch (you'll review and accept before activation).

5. How do I edit services, pricing, or travel radius?

Go to Dashboard → Profile/Services/Pricing to update anytime. Changes save instantly as catalog-only during onboarding. Need a new category? Contact Support → Topic: Profile & Services.

6. Media upload isn't working—what should I check?

Use JPG/PNG/PDF ≤ 10 MB per file; avoid special characters in filenames. Ensure images reflect your actual work; label stock/AI images. If issues persist, open a ticket under Topic: Media/Portfolio and attach the files.

7. KYC: Is Aadhaar required? Is PAN mandatory?

Aadhaar is not collected. PAN is optional (recommended for faster verification). You can proceed without PAN; we'll complete a background review before go-live. Bank/UPI capture is pre-validation only; payouts begin after go-live and final checks.

8. I have a complaint or policy question—what's the path?

Create a ticket via Dashboard → Help or email support@kandalatech.com. Not resolved in time? Reply "ESCALATE" on the same thread. Grievance (India, IT Rules): grievance@kaaryaconnect.com (ack in 24h; aim to close in 15 days).

9. I didn't receive the OTP. What should I do?

Confirm the phone number. Wait 60 seconds and tap Resend OTP. If it still fails, choose Topic → Account login/OTP on the contact form and share your number and timestamp.

10. Aadhaar scan is failing -how do I proceed?

Use manual entry for Aadhaar. Upload PAN as a supporting document. Continue onboarding; our team will verify in the background and update you if anything is needed.

11. I linked my Bank/UPI-why don't I see payouts?

Bank/UPI linking is pre-validation only during onboarding. No settlements occur until bookings go live and you accept the Payments Terms. You'll receive an in-app/email alert before payouts are enabled.

12. My photos/menus/portfolio won't upload. How can I fix it?

Max file size 250 MB; accepted: JPG/PNG/PDF. Remove special characters from filenames. Check your connection; try one file at a time.

Still have questions?

Can't find the answer you're looking for? Please contact our support team.